CITY GOVERNMENT OF SURIGAO

the city of island adventures

City Hall

Pursuant to Republic Act No. 6134, Surigao was converted to a chartered city on August 31, 1970 with Pedro Espina as its first city mayor.

Zaragoza Rock Formations

Unique rock formations approximately 20 feet high stands out against a backdrop of dense coconut trees and nipa palms ( Nypa fruticans) and covers an area of one hectare.

Basul Island

A tiny island at the entrance of Hinituan Channel with fine white sand mixed with assorted shells rims.

Ipil-Mabua Pebble Beach

A contiguous layer gray of pebbles.

Birok Islet Coral Reef

A small shell beach surrounded by vast mangroves and close to a reef.

Silop Cave

Stalagmites and stalactites dominate the chambers, accessible through its twelve entrances. It is approximately 7 kilometers from the city proper.

San Pedro Cantiasay Footbridge

This wooden footbridge is among the country's longest at 391 meters, connecting Sibale and Nonoc Islands.

Citizens Assistance

1. INFORMATION ASSISTANCE

 

About the Service: Provision of information upon request of the customer

 

Fee(s): NONE

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Approach desk and state inquiry

1 minute

CAC Personnel

2.

Wait for release of information if available.

5 minutes

CAC Personnel

For Telephone Inquiries:

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Call Citizens Assistance Center hotline number and state inquiry to answering Information Assistant.

1 minute

CAC Personnel

2.

Wait for release of information if available.

5 minutes

CAC Personnel

 

2. SERVICE REFERRALS

 

About the Service: Referring the customer to the concerned department or office for regular service delivery.

 

Fee(s): NONE

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Approach desk and state request

1 minute

CAC Personnel

2.

Wait for confirmation if requested service is available or if not; wait for referral to appropriate agency.

5 minutes

CAC Personnel

 

3. PERSONAL NEEDS REQUIRING MAYOR’S DISCRETION

 

About the Service: These are requests of services which require the personal approval of the Mayor.

 

Fee(s): NONE

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Approach desk and state request to Information Assistant on duty.

1 minute

CAC Personnel

2.

Wait for confirmation of validity of request by the Information Assistant on duty then wait for further instructions.

5 minutes

CAC Personnel

 

4. SPECIAL/OTHER SERVICES

 

About the Service: Provide service for those who requests the regular services of the city at times beyond working hours or non-office days, and when the need for the service is immediate.

 

For Transfer of Cadaver/Burial Permit

 

Fee(s):

 

Transfer of Cadaver         -         P 100.00

Burial Permit                  -             50.00

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Approach desk, state request and present copy of Death Certificate.

1 minute

CAC Personnel

2.

Wait for confirmation of validity of request then wait for further instructions.

5 minutes

CAC Personnel

For Strandees Requesting Assistance:

 

Fee(s): NONE

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Approach desk then state request.

1 minute

CAC Personnel

2.

Wait for further instructions regarding request.

15 minutes

CAC Personnel

For reporting Lost Persons:

 

Fee(s): NONE

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Approach desk then state concern.

1 minute

CAC Personnel

2.

Wait for confirmation that a lost person report has been made to proper authorities and also to the broadcast media for public notification.

15 minutes

CAC Personnel

For Taking into Custody of Mentally-Ill Persons:

 

Fee(s): NONE

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

Approach desk then state concern.

1 minute

CAC Personnel

2.

Wait for referral of concern to appropriate person in-charge of mentally-ill persons for safekeeping.

30 minutes

CAC Personnel

 

5. GUEST MANAGEMENT

 

About the Service: This service is designed to give special treatment to the official guests of the City. Whether expected or unexpected, this may include drop-in guests, dignitaries, officials and foreign visitors who have an official purpose in visiting the City.

 

Requirement(s): Appointment for expected guests/visitors

 

Fee(s): NONE

 

How to Avail of the Service?

 

FOLLOW THESE STEPS

IT WILL TAKE YOU

PLEASE APPROACH

1.

For Expected Guests:

- The Secretary of the Mayor will inform the CAC staff of the arrival of the guest/s

- Upon arrival of the guests, CAC staff ushers the guest/s to the Mayor’s Office.

 

1 minute

  

2 minutes

 

CAC Assistants

2.

For Unexpected Guest/s

- Visitor will approach CAC front desk; state purpose and submit to a 1 on 1 interview.

- If the Mayor is available, the CAC staff will usher the guest/s to the Mayor’s Office

 

2 minutes

  

2  minutes

 

CAC Assistants

 

CAC Assistants

 

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